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Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

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Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Information

Refund Terms

Last updated: March 2026

Overview

This Refund Policy applies to the service assistance fee charged by ETA UK CENTER for UK ETA application assistance. It is important to understand the distinction between our service fee and the government processing fee, as different refund terms apply to each. We aim to handle all refund requests fairly, transparently, and in accordance with the conditions outlined below.

We encourage all applicants to carefully review this policy before submitting their application, so they fully understand the refund conditions that apply to their purchase. If you have any questions about our refund terms, please contact our support team before proceeding with your application.

Service Fee vs Government Fee

Service Assistance Fee

This fee covers the cost of our application assistance service, including our guided form system, document preparation guidance, application review, status tracking functionality, and email-based support throughout the process.

Refund eligibility for this fee is determined by the conditions outlined in this policy and depends primarily on the stage of processing at the time the refund is requested.

Government Processing Fee

The government fee is charged by UK authorities for processing the ETA application itself. This fee is subject to the UK Government's own refund policies and is generally non-refundable once the application has been submitted for processing.

We do not control the government fee or its refund terms. Any queries about government fee refunds should be directed to the relevant UK Government authority.

When Refunds May Be Considered

A refund of our service assistance fee may be considered in the following circumstances:

Cancellation before submission — If you cancel your application before it has been submitted for processing, you may be eligible for a partial refund of the service fee, subject to an administrative deduction for work already performed on your application.
Technical error on our part — If a technical error attributable to our service prevents your application from being submitted or causes the submission of incorrect information, we will work to resolve the issue or process an appropriate refund.
Duplicate payments — Payments made in error or duplicate charges will be refunded in full upon verification. If you believe you have been charged twice, contact our support team immediately with your payment details.
Service not delivered — In the rare event that our service is not delivered as described (for example, if our support team fails to respond within the committed timeframe and this materially affects your application), a partial or full refund may be considered.

When Refunds Are Not Available

Refunds of the service fee are generally not available in the following situations:

After your application has been submitted for processing — at this point, the substantial majority of the service work has been completed, including form guidance, validation, review, and submission.
If your ETA application is not approved — the outcome of the application is determined entirely by UK Government authorities. Our service covers application assistance, not the outcome of the application itself.
If you provided incorrect or incomplete information that you did not correct despite having the opportunity to review all details before submission.
If you change your mind about travelling to the UK after your application has been submitted, as the service has already been provided.
If the delay or issue is caused by factors outside our control, such as government processing delays, system outages at the government level, or postal service delays.

Refund Process & Timeline

To request a refund, contact our support team through our Contact Us page. Include your application reference number, the email address used during application, and a clear explanation of your refund request. Our team will review your request and respond within 24 hours with an initial assessment.

Where a refund is approved, it will typically be processed within 14 business days of approval. The refund will be credited to the original payment method used during the application. Please note that it may take additional time for the refund to appear on your bank statement, depending on your payment provider — this can range from a few days to a full billing cycle.

You will receive email confirmation when your refund has been processed, including the amount refunded and the expected timeline for it to appear in your account.

We are a private third-party service providing assistance with UK ETA applications. We are not affiliated with the UK Government or GOV.UK.