Support Hub
Find comprehensive guidance, detailed answers, and dedicated support for every stage of your UK ETA application journey.
Browse Help Topics
Select a topic below to find detailed guidance and information relevant to your question or situation. Each section provides step-by-step help designed to make the UK ETA application process as straightforward as possible.
Application Guidance
Step-by-step help with completing each section of the UK ETA application form, including tips for avoiding common errors and ensuring your information is accurate.
Passport & Document Help
Detailed information about passport validity requirements, accepted passport types, document preparation, and what to do if your passport details change.
Travel Planning Tips
Helpful information about planning your trip to the United Kingdom, including when to apply for your ETA, what to expect at the border, and travel preparation advice.
Fixing Common Errors
Solutions for frequently encountered issues during the application process, such as form validation errors, incorrect data entry, and submission problems.
FAQs
Comprehensive answers to the most commonly asked questions about the UK ETA, including eligibility, processing times, validity, and application management.
Account & Security
Help with logging in, recovering your password, managing your account security settings, and understanding how we protect your personal information.
Common Mistakes to Avoid
Many application issues can be prevented by being aware of the most common mistakes that applicants make. Review the list below before starting your application to give yourself the best chance of a smooth experience:
Incorrect Passport Number
One of the most common errors is entering your passport number incorrectly. Always cross-reference every character of your passport number directly from your physical passport. Even a single digit or letter error can cause processing delays or result in your ETA being linked to incorrect information.
Name Spelling Errors
Your name must be entered exactly as it appears on the biographical page of your passport, including any middle names, hyphens, or special characters. Do not abbreviate or use nicknames. If your passport uses accented characters, try to replicate these as closely as possible.
Expired or Nearly Expired Passport
Your passport must have at least six months of remaining validity from your intended date of arrival in the UK. If your passport will expire within this window, you should renew it before applying for your ETA. Applying with an insufficient passport validity will result in issues.
Wrong Email Address
All application communications, status updates, and decisions are sent to the email address you provide during application. A typo in your email means you will not receive important updates. Double-check your email address before submitting.
Applying Too Late
While many ETA applications are processed quickly, processing times are not guaranteed. Applying at the last minute before your travel date leaves no margin for delays, additional information requests, or unexpected processing times. We recommend applying well in advance.
Inconsistent Information
Ensure that the information you provide is consistent throughout the application. For example, your date of birth, nationality, and name should be the same in every section where they are requested. Inconsistencies may trigger additional review.
Ignoring Additional Information Requests
If the processing authorities request additional information or documentation, respond promptly and thoroughly. Delayed responses to these requests can significantly extend your processing time and may ultimately affect the outcome of your application.
Application Troubleshooting
If you are experiencing technical difficulties with the application form or our website, the following steps may help resolve common issues:
Form Not Loading
Try clearing your browser cache and cookies, then reload the page. Ensure you are using an up-to-date version of a modern browser such as Chrome, Firefox, Safari, or Edge. Disable any browser extensions that might interfere with form functionality.
Unable to Submit
Check that all required fields (marked with an asterisk) have been completed. Review any error messages displayed on the form for specific guidance. Ensure your internet connection is stable before attempting to submit again.
Payment Issues
If you are experiencing issues with payment processing, try using a different payment method or card. Ensure your card has sufficient funds and that your bank has not blocked the transaction. Contact your bank if the issue persists.
Email Notifications Not Received
Check your spam, junk, and promotions email folders. Add our email address to your contacts or safe senders list. If you still cannot find our emails, contact support with your reference number for assistance.
Contacting Support
If you cannot find the answer to your question in our help resources, our support team is available to assist you. Support requests can be submitted 24/7 via email. Our team aims to respond to all enquiries within 24 hours during business days. When contacting support, please include: